privacy policy

This Privacy Policy (or just “Policy”) applies to the Website (“Website”) owned by KLEY HERTZ FARMACEUTICA SA, a legal entity governed by private law, registered with the CNPJ under number 92.695.691 / 0001-03, with address at RUA COMENDADOR AZEVEDO, nº 224, PORTO ALEGRE - RS, CEP. 90.220-150.

This Policy was developed with the aim of reaffirming our commitment to the privacy and security of the information we treat about users of the Site ("User").

This document is an integral part of the General Terms and Conditions of Use of the Site

I - Use of the Site and Treatment of Personal Information

It is possible to browse the various sections of this Site without requiring any information from the User. However, to have access to certain features of the Site, the User must provide some necessary personal data.

Access to and use of the Site depends, in several cases, on the collection and treatment of personal data, and such processing will take place in accordance with the provisions of this Policy. The information collected by the Site will be deleted when it ceases to be useful to serve the purposes set out in this Policy, except if necessary to serve other supervening purposes, comply with legal or regulatory obligation, file a legal defense, transfer to a third party or serve the exclusive and anonymous use by Kley Hertz.

The Site does not, and does not even intend to, treat personal data of persons under the age of 18 (eighteen) years. If you are a minor and wish to contact us, please ask your parents or legal guardian for help.

II - Information Collected and Purposes of Treatment

Kley Hertz may collect the following information provided by users and also information collected automatically when the Site is used.

Information provided by the User:
(a) email, login and password;
(b) name;
(c) occupation / industry;
(d) date of birth;
(e) RG and CPF / CNPJ;
(f) address / telephone number;
(g) other data that you may enter in the message field or otherwise provide to Kley Hertz.

The Site reserves the right to request additional information or documents in order to confirm the veracity of the data provided by the User. The Personal Data mentioned above will be treated for the following purposes:
a) Allow the user to contact Kley Hertz through the contact form;
b) Allow the user to access features that require access to the logged in area;
c) Allow the user to enroll or request enrollment in Programs, Contests, Promotions and polls;
d) Allow communication between the user and Kley Hertz for customer service requests;
e) Allow Kley Hertz to send communications to the user about its products, services, programs and activities in general;
For purposes A, B, C and D, personal data will be treated based on the need to perform a contract or provide a service requested by the User.

For E (and other) purposes, personal data will be treated based on a legitimate interest from Kley Hertz.

We do not ask for sensitive personal data nor do we recommend that you send us such data. However, if you provide Kley Hertz with any type of Sensitive Personal Data (for example, through the contact form), such treatment will be based on your free, express, specific, and informed consent for the purposes above.

Information Automatically Collected on the Site:
In addition to the data mentioned above, the Site may automatically collect, process and store data such as URLs, IP addresses (with date and time), pages accessed, searches performed, browsers used by the User, access time, number of “ clicks ”or“ download ”, poll results ,.

The Personal Data mentioned above will be treated for the following purposes:
• Comply with legal obligations to guard access records;
• Enable continuous technical improvement of our Site, correcting errors, better adapting the content to the most used devices and checking the performance of our Site in general;
• Enable the constant improvement of our products and services.
For this treatment of personal data, depending on the type of data treated, the legal basis adopted is the fulfillment of a legal obligation (IP addresses with date and time - art. 15 of Law 12.965 / 2014) or legitimate interest (other data ).

Cookies, Web Beacons and other tracking technologies
The Site automatically collects and stores, through cookies, web beacons and other tracking technologies, some data on its servers regarding the tasks performed by the browser, including the IP address and the page visited by the User. The data collected through these technologies, the purposes of this treatment and your choices regarding the acceptance or rejection of this type of tracking are set out in our Cookies Policy, which is part of this Privacy Policy and is available at: Cookies Policy.

Participation in Programs, Contests, Promotions, Polls
Any user who agrees to participate in programs, contests, promotions and polls carried out by Kley Hertz or its Partners, will be subject to the rules of the Regulations for each Program, Contest or Promotion specifically.

The Site is not responsible for the accuracy of the information provided by the User for participation in Programs, Contests, Promotions or Polls.

The results of the Contests, Promotions and Polls will be available to all Users with the data of eventual prize winners (namely, full name, city and state of residence). No information from participants who are not award winners will be publicly disclosed.

For this treatment of personal data, the legal basis adopted is the execution of a contract, essential for participation in the Program, Contest, Promotion or Poll.

III - What are the User's rights?

Every User has the right to ask us:
a) confirmation of the existence of treatment;
b) access to personal information;
c) the correction of incomplete, inaccurate or outdated personal information;
d) anonymization, blocking or deletion of data, if unnecessary, excessive or treated contrary to the data protection law;
e) information about the public and private entities with which we share your information;
f) information about the possibility of not providing consent or revoking it;
g) if the processing is done on the basis of consent, the elimination of the data, unless otherwise provided by law (for example, if your preferences change or if you do not want us to send you the requested information);
h) We will make every possible effort to fulfill your requests as quickly as possible, respecting the legal terms of service and minimum storage of information for users of Internet applications, as determined by Brazilian law.

IV - Are your personal data shared with third parties?

Necessary operators and service providers
The storage and processing of data collected by the Site can be delegated to specialized service providers, who are contractually obliged not to use any information for their own benefit, nor to pass it on to third parties.

Third party links, websites and platforms
The Site may provide access to "links" to other websites. Kley Hertz, however, is not responsible for their respective contents, as well as for the treatment and security of the information on such websites. It is therefore recommended that Users, when directed to other websites, consult their respective privacy policies.

Sharing with third parties
We will not share your personal data with third parties, except:
• when it comes to a company that is part of the Kley Hertz group and affiliated companies;
• partner companies and business partners, when jointly developing activities with Kley Hertz to provide products and services offered on the Site;
• in the face of any corporate transaction, with the objective of obtaining support in the processing of personal information, meeting the purposes of treatment presented in this Policy and adopting safeguards to guarantee the safe and confidential treatment of the shared data;
• with administrative and judicial authorities when necessary to comply with a legal obligation or to assist in the investigation of suspicious or illegal activities;
• with law firms and other legal representatives when necessary to defend Kley Hertz's interests in administrative, arbitration or judicial proceedings.

V - How to contact us?

If the User wishes to exercise any of his rights regarding the treatment of his personal data or if there is any doubt, it is possible to contact us through the contact form, informing:
a) Your full name;
b) E-mail address;
c) Description of the request.

It is possible that other information may be requested by Kley Hertz in order to confirm the identity or veracity of the User's information. If it is not possible to attest to the veracity of the information or the User's identity, due to the inaccuracy of the information or due to suspected fraud, your request will not be answered.

VI - Information Security

Security of Information Collected, Treated and Stored
The Site, for the preservation of collected and stored data, uses technological systems and information security measures compatible with the best security resources offered by the market, such as antivirus, firewalls and state-of-the-art technology.

Any information requested from the User will be collected and stored in accordance with the strictest security and confidentiality standards. Kley Hertz adopts the best technological resources offered in the market to guarantee the conservation of the integrity of the data informed by the Users.

The protection measures carried out on the Site refer, among others, to procedures against misuse of data, unauthorized access or disclosure, loss, alteration and destruction of information. In addition to the aforementioned procedures, information security on the Site is reinforced by the use of passwords registered by the User, fully encrypted.

Only authorized persons and Kley Hertz employees have access to the data, and only to the extent that they need to access such data in order to perform their functions, in accordance with the processing purposes described in this Policy.

However, considering that no data transmission on the Internet is 100% secure, although the Site does its best efforts to protect User data, it is impossible to guarantee total security of all information handled by the Site, and Kley Hertz is not responsible for accesses. improperly done by unauthorized third parties. It is the User's personal decision to use the service under these conditions.

Tips for safe browsing in an online environment
For safer internet browsing, the following measures are recommended:
(a) Your password is personal and non-transferable. Never reveal it to anyone.
(b) Use passwords of difficult combinations, so that they are not easily discovered.
(c) Disconnect from your Site account and close your browser window as soon as you have finished browsing the Internet. This practice aims to prevent unauthorized people from having access to the personal information registered on the website they are browsing, especially if the user is using a computer in a public place (internet points).
(d) When accessing any website, it is recommended to read the Privacy and Information Security Policy of the website the user is browsing.

VII - Changes to the Privacy and Information Security Policy

The Site may, at any time and at its sole discretion, change or update this Privacy Policy, always with a focus on excellence in the provision of its services.

It is recommended that the User, from time to time, read this Policy, in order to be updated as to the form of treatment of personal data adopted by this Site. However, if you have registered on our Site, when this Policy receives relevant updates, you will be notified with the summary content of these changes. If you continue to use the Site, we will assume that you agree and are aware of the new version of this Policy. If you do not agree with the changes, you must refrain from using the Site. You can request the deletion of your data, under the terms of the law, through the contact information in the “Contact Us” section.

VIII - Applicable Legislation and Forum of Election

This Privacy Policy is governed by the laws in force in the Federative Republic of Brazil.

To resolve any conflicts, the parties elect the Central Forum of the District of Porto Alegre / RS, and exclude any other, however privileged it may be.